Crystal Shell’s updated warranty program gives advisors clear talking points—if they know how to present them. Use this playbook to keep your front-of-house team sharp and customers confident.

1. Start with Registration

  • Ask for the registration ID or offer to register the vehicle on the spot.
  • If the owner never registered, email them a link to Register Your Warranty and collect the invoice copy right away.
  • Confirm whether the install was performed by a Certified Partner—that determines labor coverage.

“Registration opens the door to faster approvals. We track claims against the roll’s batch data before we even schedule an inspection.”

2. Follow the Intake Script

  1. Clarify the concern – “What are you seeing, when did it start, and which panels?”
  2. Request the evidence – ask for wide shots, close-ups, and a short clip moving across the panel.
  3. Document maintenance – shampoo used, wash cadence, any machine polishing.
  4. Schedule the inspection – Certified Partners get priority lanes; otherwise, arrange the earliest drop-off.

Store all details in your CRM under a Warranty tag so Crystal Shell support can pull it up instantly.

3. Quote the Timeline Honestly

  • Acknowledgement: within 5 business days from the email to warranty@crystalshell.com.
  • Inspection: typically 10–15 business days; sooner if you upload complete media.
  • Remedy: depends on shop load, but we target 7 days after inspection.

Let clients know we may ask for an annual inspection record or proof of recommended products (pH-neutral shampoo, Crystal Shell spray). Frame it as proof they already take great care of their vehicle.

4. Prep Your Team

  • Print the Required Items for a Claim checklist from the warranty page and keep it in your advisor binder.
  • Role-play tough questions: “Does this cover rock chips?” (no—impact damage is excluded) or “Can you redo the install tomorrow?” (walk through the inspection timeline).
  • Share outcomes with the crew—celebrate quick approvals to reinforce good habits.

5. Close the Loop

After the repair or material swap:

  • Email the customer a thank-you with maintenance reminders.
  • Log the resolution (repair, replacement, or material credit) in your CRM.
  • Ask for a review: “We stand behind the work and our partners. Would you mind leaving two sentences about how the warranty was handled?”

With a consistent process, you’ll turn warranty touchpoints into lifetime loyalty—and free up Crystal Shell support to fast-track your next claim. Want more scripts? Grab our Dealer Enablement Kit or connect with the partnerships team for a 1:1 training.